Shipping & Returns

SHIPPING POLICY

Due to orders being handmade they are generally processed and shipped within 2-3 weeks but custom orders may take a little longer.

Shipping to the UK

Shipping with Royal Mail 2nd Class which usually takes 2– 3 working days, during busier periods like Christmas this may take longer.

Your order will be delivered to the address provided by you at point of order. I cannot be held responsible for orders that are sent to an incorrect address as provided by you. If for any reason your parcel gets lost, I will do our best to help you but cannot be held responsible for lost parcels.

RETURN & EXCHANGE POLICY

For any reason you are not happy with your purchase, you may return the items (except those stated below) within 14 days of receipt for a refund or store credit, please send me a message using the form on the contact page before sending any products back, refunds will be processed once the item has been received and inspected.

The items must be returned unused, and in its original condition; return shipping costs are payable by the customer.

I recommend that you carefully repackage your item to avoid any damage during delivery. Please retain proof of postage until we have confirmed your refund has been processed.

I reserve the right to refuse returns if they do not meet the conditions above.

The following items cannot be returned or exchanged
Due to the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:

  • Custom or personalised orders